Terms and Condition

Shipping Related

Our department of finances will confirm the payment of your order and once the transaction is confirmed, we will send you an email to the email informed in the purchase process, with the ratification of the shipment followed by the tracking number corresponding to your purchase order. In the case that for reasons of complex national contingency your delivery is delayed, we will inform you as soon as possible. Take into consideration that our company does not assume responsibility for the delays mentioned above.

Free Shipping Option

Our bank in Latin America is located in Chile, so if your purchase in that country is over $50,000 Chilean pesos, shipping will be free in the following destination regions IV, V, VI, VII and RM.

Mutual Responsibilities

If you want to modify your purchase order, you can request the change you want to make 24 hours after we send you your purchase confirmation. You will have to send an email to contacto@deliriumseeds.com, from that moment you can check with the executive in charge to make the changes to your purchase order. In the case that your change generates an amount in your favor, a refund can be made within 72 business hours if the payment was made by transfer. In case it is paid by Webpay, you can make a refund of the amount within a period of 35 days. If the change generates an amount bigger than the amount paid, you can manage the corresponding payment with the executive. If you did not receive confirmation of your order, you will have 72 hours to write to us and inform us of this delay. You must send us an email to contacto@deliriumseeds.com. If we do not have notification of the situation, we will understand that you received the notification in a satisfactory manner.
Consider that the orders that have already entered the shipping process cannot be canceled or modified.

Terms and Conditions of Payment

You can pay through Webpay with a credit or debit card for Chile and for the rest of the countries you can make the payment through PayPal payment.
When you finished your shopping cart and entering the payment method, if you choose the Webpay option, the page will redirect you to your banks page, where you will enter the corresponding data to complete the payment.
We also have the option of bank transfer. Depending on your country, request bank data information. Once you make the transfer, you must send proof of the payment to contacto@deliriumseeds.com with your full name and order number in the subject, after which, our finance department will review the payment in our bank to confirm the transaction. If it does not appear in our records, you will be replied to the same email so you can contact your bank and review what happened with your funds, and if you have the payment record, you will be sent the order confirmation email and will proceed to shipment.
You have to consider that no shipment will be made unless we can confirm the payment of the corresponding order in our bank.

Shipping Terms and Conditions

Our branch in Latin America is located in Chile, so if your purchase in that country is over $50,000, shipping will be free in the following destination regions IV, V, VI, VII and RM.
In case of not complying with the points mentioned above within Chile, we make shipments payable for the transport that you indicate within the following options, Varmontt, Pullman Cargo, Starken, Transportes Mena. You can request home delivery or selected agency. Any extra information you want to provide or request, please communicate it within the ranges of the process indicated in previous paragraphs to the following email contacto@deliriumseeds.com If it is requested to send the order to an agency, it is the responsibility of the buyer to remove the order during the time that each agency keeps it in its office. If the order is returned for non-pick it up, you must contact the agency to redirect your order. You can write to our email to see how we can help you in this case.
You can be sure that our shipments are discreet. If you have any questions or suggestions before sending your order, you can write to our email to help you.
We suggest you check with agencies in your place of residence and also with us if the transport you want to use has an office in your sector or if it has home delivery, depending on your choice. If you indicate a shipping method that is not compatible with the services of the transport agencies, we will contact you by phone that you indicate in the purchase process as soon as possible to find options. We are not responsible for delays in sending your order due to a non- viable request with the transport services, but we will try to manage with the new information you provide as soon as possible if this situation occurs.

Delivery Times

Consider these delivery times in normal operating times of the agencies. Delays can be generated in special times due to pandemics, catastrophes, strikes, among other unusual events.
Metropolitan Region: The delivery time is 48h / 72h, (Business days)
Regions: The delivery time is 5-10 business days.
Extreme South: The delivery time is between 21 and 28 business days, depending on the area.
Far North: The delivery time is between 15 and 22 business days, depending on the area.

Terms and Conditions

The following Terms and Conditions may apply to any use of the online store on the website www.deliriumseeds.com, as well as any services available on the Website and for any functionality and agreements related to the Delirium Seeds bank. We extend this information in case you do not agree with these General
Terms, you cannot order any products on the website or in any other way use the website.

General Terms

1. You must be 18 years of age or older to place orders on the website.

2. As a user, you agree that the use of the website is at your own risk and responsibility.

3. The Company is not responsible for the actions of the people who purchase its cannabis seeds. The Company can legally sell cannabis seeds in order to keep them in their original packaging as a souvenir.

4. In order to stay protected, we recommend keeping up to date with the legal policy that governs in your country and locally regarding the purchase of cannabis seeds. You should consider that the responsibility for the decision to buy seeds on our site rests only in you. As a customer of the Company, you are prohibited from distributing seeds purchased from the bank to countries where the possession and/or trafficking of cannabis seeds is illegal.

5. As a bank it is impossible for us to speak and comment on germination/THC levels/yield/dominance (etc.) of seeds, since it is ILLEGAL in the country and in most countries and for the Company it is not you are allowed to be part of the promotion of this illegal procedure. Under this circumstance, unfortunately, emails may be ignored and remain unanswered if questions relate to the above and you may be denied a sale if you persist in asking for more information.

6. We reserve the right to restrict the sales process of certain products depending on the country of delivery.

7. When placing an order on the bank’s website, we may ask you for certain information (for example, name, telephone number, postal address, email,address, card billing name and address) . This information will be kept securely and for no reason will this information be given to third parties. It can be used for:
A. Receive your order and be able to process it, that is, manage its shipment.
B. maintain a safeguard in case of possible fraud, for this, we verify the data of the card with our payment system and reserve the right to reject orders on that basis.
C . to be able to enable an account and be able to browse and buy in it.

8. It is necessary that when requesting data and information for the process of enabling an account and purchase, you can provide us with real, accurate, current and complete information. It is inappropriate and prohibited to open an account on our website using the name or email address of a person or company other than yourself. You will be held fully responsible for all activities that occur under your account. You must notify the company immediately of any unauthorized use of your account or any neglect of security.
The company is not responsible for any loss or damage arising from your failure to comply with these terms.

9. Regarding the purchase order, you can request an order with us through two modalities: through our website or also through the Companys telephone number provided on the website.

10. When placing an order and completing the purchase on our website, you will automatically receive an email to confirm receipt of your order. If you place the order by phone, the executive assigned to you will request an email and will send you an email with the details of the purchase and transfer information.

11. Please note that orders are normally processed and handled within our 8 hour business day, Monday through Friday at our local time. The Company will effort to process and ship all orders within 3 business days.

12. If you have completed an order on our website and have not received your tracking number, before contacting us we recommend you check your spam or spam folder. You can view the order history item in your session and review its status. Before any inconvenience or lack of this information, you can contact us through our corporate email.

13. At the end of your purchase, you must consider that the value to be paid includes the tax.

14. The values of our products indicated on our website are always revised at the time of uploading them to the platform, however, whoever is in charge of carrying out this work, may incur typing errors due to different circumstances. In case of buying a product with this type of error, we will inform you as soon as possible through one of the means of contact that you gave us, we will inform you of the error and the new value of the purchase when modifying the erroneous price. This will give you the option to cancel the order or reconfirm the order with the correct, modified price. In the event that we try to contact you and have no response for business days, we will proceed to cancel your order.

15. We are always constantly reviewing our stock to keep the website with the most realistic stock possible, however, we cannot guarantee that all items are always available for delivery. In case of not having physical stock of any product that you have ordered in a purchase order; we will contact you. We will inform you of the tentative date of when we will have stock again of the missing product and if you cannot wait for this date, you will have the option of exchanging this missing product for another that we actually have in stock, of the same value or of greater value, in the last case It will require an additional payment to be made. In this way, we can start the shipping process more quickly. If you do not want any other product for exchange, you will be offered the refund of the missing item in stock and it will be processed during the following 15 business days.

16. If you select a promotional item in your shopping cart and we do not have physical stock of this item, we will exchange it for the closest similar item possible, but sometimes this is out of our control.

17. Considered that we have the power to eliminate any promotional product without giving prior notice.

18. We cannot book an order unless payment has been received and confirmed by our team.

19. We suggest reviewing in detail the data that you give us to send your orders. It is the customers responsibility to enter their address correctly. You must not use fictitious or fake names, since the shipping agency may not recognize you and therefore not deliver your package or refuse to deliver it to you in case you need to pick it up at the shipping agency officer. When ordering, please confirm that your delivery and billing names and addresses are correct.

20. If you place an order and do not receive your merchandise within the time range mentioned in previous paragraphs (depending on the area where you live), contact us. Once you have done so, we will make inquiries with the shipping agencies and ensure that we do our best to find a satisfactory response to try to track your shipment. However, if we are unsuccessful, we cannot be held responsible for the shipping agency’s services, and your claim is with them.

21. If an order is requested with home delivery and the shipping agency creates problems for your package to reach its destination (for whatever reason) and needs to be picked up at the agency’s office, it is your responsibility to remove it at the office. It is very unlikely that this will happen, however, if it does happen, it is your responsibility to pick it up and thus be able to obtain your package.

22. If the package has been considered “undeliverable as addressed/unable to forward/unclaimed/moved” with the agency service, we will have to wait for the package to be returned to us. When it arrives, we will contact you by email or call the phone number provided. The shipping cost needs to be paid if you want us to resend your package back to you. We cannot be held responsible if the package returned to us.

23. We accept credit/debit cards. Our online sales on our website are secure and prevent hackers making it a very safe place to enter your information.

24. If the order is managed by phone, the payment by transfer must be made from your own bank, so we will never request your bank details, we will only ask for proof of your purchase to manage your respective shipment.

25. The company reserves the right to cancel any order placed which we believe to be fraudulent. We suggest making sure you provide us with the correct information, card billing address and contact details in case we need to contact you for this reason.

26. We ensure that the company does not store card data.

27. In the event that you need to return a product, we will accept it within 10 days of delivery. It is worth mentioning that the product must be returned in its entirety, in its packaging, with its complete content. The seeds must be unopened and also in the original packaging. Any free gifts or items that were included with the purchase must also be returned.

28. To make the return you must pay the value of the shipment in the agency that you considered appropriate. It is important that you send us proof of shipment to our email or contact number, including the order number and your contact information.

29. Once the order has arrived and the item has been fully inspected and meets the return requirements, the refund will be made within 7 days or sooner. We will contact you by email if we need any additional information to make a refund.

30. If you receive a product from us that has been damaged during shipping, please contact us by email or phone within 48 hours of delivery of the package. We will request that you send us an email with a clear image of the damaged product and share your order number with us. Once we receive the images and analyze them, we will arrange for a replacement to be sent to you. We may require you to send the damaged item back to us, and we will refund the return shipping cost in this case.

31. We advise you to keep all the packaging in which your order arrives in case there is a problem with your shipment. And make valid your warranty we suggest that you do this so we can help rectify the problem.

32. Shipping cost is non-refundable unless you return a defective product, we made a mistake, or you received a damaged product.

33. If your order was finally able to be stopped and you wish to receive a refund, it will be processed on the same card that was used to pay for the order. The refund may take up to 15 business days to process. We may require some information to expedite the refund. If you paid for your order by bank transfer, we would need your details.

34. To require your customer account to be removed from our system, please contact us by email or call us.

35. Please note that your customer account may be deleted from our system without notice.